At Auraolight, we view light as the heartbeat of a space. We don’t just design fixtures; we craft the atmosphere. For over a decade, our mission has been to blend artistic elegance with everyday function, turning cold spaces into warm sanctuaries. From minimalist accents to bold, sculptural centerpieces, Auraolight brings timeless beauty to light—one space at a time.

Auraolight operates with a global presence to bring you the best in designer lighting:

Administrative Headquarters: Our management and customer support team is based at 6336 S Crocker St, Littleton, CO 80120, United States.

Logistics & Manufacturing Hub: To ensure factory-direct pricing and artisanal craftsmanship, our products are shipped directly from our specialized facility at No. 20, Southeast 2nd Road, Gusan Industrial Avenue, Guzhen, Zhongshan, Guangdong, China.

By shipping directly from our production hub to your doorstep, we eliminate middleman markups and provide high-end designs at the best possible value.

Placing an order on Auraolight is simple and secure. Just follow these steps:

1. Browse & Select: Explore our collections and select the item(s) you love.
2. Add to Cart: Click the "Add to Cart" button for your chosen products.
3. Checkout: Proceed to the checkout page, enter your shipping details, and choose a payment method.
4. Confirm & Track: Confirm your order. You will receive a confirmation email with tracking details once it's processed.

Yes, shopping on Auraolight is completely secure. We prioritize your data privacy and payment security above all else.

• SSL Encryption: All information you enter is encrypted via SSL (Secure Socket Layer) to ensure it is transmitted safely over the internet.
• PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to protect your sensitive payment details at every step of the transaction.
• Strict Privacy Practices: Your credit card details are never stored on our servers or shared with third parties without your explicit consent.

Secure Payment Gateways Transactions are processed exclusively through globally trusted and verified payment providers.

If your transaction was not successful, it may be due to common security measures or entry errors. Please consider the following suggestions:

1. Check Your Credit Limit: Ensure your card has sufficient funds or that you haven't reached your daily spending limit.
2. Verify Card Information: Double-check the card number, expiration date, and the CVV/security code (the 3-digit number on the back).
3. Billing Address Match: Make sure the billing address entered matches the one on file with your bank.

Still having trouble? Please try an alternative payment method (such as PayPal) or contact our support team at info@auraolight.com.

We accept a wide range of secure payment options to make your shopping experience smooth and flexible. These include:
American Express, Apple Pay, Diners Club, Discover, Google pay, Apple pay, Amazon pay, Bancontact, iDEAL, Venmo, Mastercard, PayPal, Shop pay, Visa.

• PayPal: Available where supported.
• NOTE: Available payment methods may vary slightly depending on your country of residence and the currency selected at checkout.
• Security Commitment: All transactions are securely processed to ensure your safety and privacy.

Yes, you can cancel or modify your order within 24 hours of placing it.

Please contact our customer service team via email at info@auraolight.com as soon as possible. After 24 hours, your order may already be processed, and further changes may not be possible.

At Auraolight, we aim to provide high-end designer lighting at factory-direct prices. By shipping directly from our specialized production hub in Zhongshan, China to your doorstep, we eliminate middleman costs and storage markups, passing those savings directly to you. Our Colorado-based office handles all quality supervision, customer support, and administrative operations to ensure a seamless experience for our US customers.

• Order Cut-off Time: 5:00 PM (GMT -8:00 / Pacific Time) - Monday to Friday.
• Estimated Delivery Time: Most orders arrive within 13-25 business days.

Delivery Calculation
Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 3-5 business days (Quality inspection and packaging).
• Shipping Time: 10-20 business days.

Note: Actual delivery may be affected by external factors such as flight schedules, customs clearance, or weather. Please refer to your tracking information for the most accurate delivery date.

Generally, we offer Free Worldwide Shipping. We partner with trusted major international carriers to ensure your package arrives safely and promptly at its destination.

Note: For certain countries or remote regions, please contact our customer service team at info@auraolight.com for assistance. For more specific information, please refer to our Shipping Policy.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.

You can use this number to track your package directly on our website’s "Track Order" page or via the official website of the assigned carrier.

Note: It may take 24–48 hours for the tracking information to update in the carrier's system after the shipment email is sent.

Please contact the carrier and our customer service department to investigate. If it is confirmed that the item is indeed damaged, we will pick up the package and will be responsible for reshipping or refunding it, depending on your wishes.

We want you to love your purchase! If you are not completely satisfied, you may return your item within 30 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable.

To initiate a return, please contact our customer service team at info@auraolight.com for detailed instructions.

For more comprehensive information, please refer to our full Refund Policy.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method. Please note that exact processing times may vary depending on your bank or payment provider.

Yes, we offer exchanges on items within 30 days of delivery, provided the item is in its original condition. Please contact us to arrange the exchange.

We're sorry about that — and we'll fix it right away!

If your item is damaged, defective, or not what you ordered, please contact our support team at info@auraolight.com. We will prioritize your case and arrange a free replacement or a full refund as quickly as possible.

Yes, all of our lighting fixtures come with detailed installation instructions and the necessary hardware. However, for more complex installations or to ensure maximum safety, we recommend professional installation.

Yes, all Auraolight products come with a 2-year limited warranty covering defects in material and workmanship under normal use. (Please note: Some of our products include a complimentary bulb, which is guaranteed for 3 months.)

Our products are crafted from a variety of high-quality and durable materials, including glass, metal, wood, alabaster and crystal, depending on the design. Each product page includes specific details on the materials used for that particular item.

Love Auraolight's competitive prices and product quality, but can't find your desired item on our platform? No worries! Simply send a photo of the item to our customer service team. Since we are constantly expanding, many of our products have not yet been listed on the website. Rest assured, any item sourced through Auraolight undergoes our rigorous quality inspection. This is the perfect solution for acquiring unique or rare items that aren’t currently available in our online catalog.

Customer Service: info@auraolight.com.

Yes, Auraolight offers customization services for select products.

If you're interested in customizing a lighting fixture, please contact us with your specific requirements (such as dimensions, materials, or finishes). Our team will work closely with you to create a design that perfectly meets your needs.

Customer Service: info@auraolight.com.

Yes, we provide exclusive pricing for bulk purchases, commercial projects, and trade professionals.

Whether you're placing large-volume orders or managing commercial projects, our team stands ready to provide customized quotes and professional logistics support. Please contact our dedicated service team to obtain tailored solutions that meet your specific needs.

Customer Service: info@auraolight.com.

Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

Gift Cards: These aren't available just yet — but stay tuned, they’re coming soon!

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