Shipping Origin & Lead Time
To ensure competitive pricing and high-quality craftsmanship, our products are shipped directly from our specialized factory in Zhongshan, China.
Why we ship from China?
At Auraolight, we aim to provide high-end designer lighting at factory-direct prices. By shipping directly from our specialized production hub in Zhongshan, China to your doorstep, we eliminate middleman costs and storage markups, passing those savings directly to you. Our Colorado-based office handles all quality supervision, customer support, and administrative operations to ensure a seamless experience for our US customers.
- Estimated Delivery Time: Most orders arrive within 13-25 business days.
Delivery Calculation
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: 3-5 business days (Quality inspection and packaging).
- Shipping Time: 10-20 business days.
Note: Actual delivery may be affected by external factors such as flight schedules, customs clearance, or weather. Please refer to your tracking information for the most accurate delivery date.
Factory & Warehouse
We have our own factory and warehouse in No. 20, Southeast 2nd Road, Gusan Industrial Avenue, Guzhen, Zhongshan City, Guangdong Province, China.
Shipping Destinations
We currently offer direct online ordering and shipping to the following regions:
- United States
International Orders (Rest of World): If you are located outside of the US, please contact us at info@auraolight.com to inquire about shipping availability. If we can ship to your location, we are pleased to extend our policy of Free Shipping and cover all Import Taxes & Duties for your order as well, ensuring there are no additional costs or hidden fees.
Shipping Cost & Taxes
- Shipping Fee: We offer Free Shipping on all approved orders.
- Taxes & Duties: We handle all import taxes and VAT. The price you see at checkout is the final price you pay—no hidden fees or additional charges upon delivery.
Tracking Your Order
- Confirmation: If you haven't received a confirmation email, please check your SPAM folder.
- Tracking Updates: Tracking information typically takes 2-5 business days to sync in the carrier's system. If your tracking status shows “no information available” after 5 business days, please contact us at info@auraolight.com.
Address & Delivery Responsibility
Please ensure all shipping information (address, contact number, recipient name) is accurate.
- Errors: If you notice an error in your order, contact us at info@auraolight.com immediately before the shipment is processed.
- Delivery Issues: We are not responsible for delivery failures caused by customer negligence (e.g., incorrect address or contact info). In such cases, we will assist you in coordinating with the carrier, but we cannot issue a refund for non-delivery due to incorrect information.
Deadlines & Expectations
While we strive to accommodate deadlines, we cannot guarantee arrival by a specific date once the parcel is with the courier. We recommend purchasing well ahead of your project deadline to avoid any unexpected delays.
Contact us:
Tel: +1 929-268-4268
Email: info@auraolight.com
Add: 6336 S Crocker St, Littleton, CO 80120, United States